eBay

How Do I Take Returns on eBay??

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How do I take returns from buyers on eBay?

When and How to do returns on eBay

As a seller on eBay you will eventually have to deal with returns.  I wanted to give you tips and tricks on how I handle them.  As a good seller its always best to offer returns.

How do I offer returns on eBay?

  • Buyer needs to request return on the listing
  • Once they request a return you will get an alert and/or email asking if you will accept.
  • The seller must go in and click one of many options, and some of them are as follows,
    • Offer return – once you click this you can send a prepaid label
    • Offer partial fee – seller gets to keep the item and will be reimbursed partially
    • Offer full refund – seller gets to keep the item
    • Reject
    • Message the buyer – I usually send a message any time there is a return to let the seller know that I am working with them to resolve the issue.  I feel a personal touch goes the extra mile in avoiding negative feedback.
  • Buyer remorse – this is where the buyer just didn’t want the item.  It is up to the buyer to pay for return postage.  If everything is explained about the item in the description that also falls under buyer remorse.  I have lot of buyers that never read the description and didn’t realize that there is something wrong with it.  In that case they pay for returns.  If you have any issues with the buyer not wanting to pay for postage then I would reach out to eBay support and verify that you are in the clear.
  • Damaged – If the item is damaged then I always offer returns and I will pay for the postage.  If its a very CHEAP item then I will tell the buyer he/she can keep it.  If its a more expensive item then I will pay for postage to return.  Usually in 90% of these returns you will be able to resell the item and recoup your shipping fee loss.  Also sometimes the item isn’t damaged and most of the time either you can coach the buyer on how to use the item and resell it when it gets back.
  • Buyer requests return but…. – Alot of times the buyer will request returns due to a multitude of reasons, but sometimes they disappear off the face of the earth.  If you’ve sent them a label through eBay and they haven’t used it, then you won’t be charged.  You shouldn’t be charged for the label unless the label is scanned on the return.
  • Negative Feedback – It is always in your best interest to message with the buyer at all costs.  I always make sure to offer the best customer service.  If I have any questions on if I will be covered by eBay I usually call them and explain the situation.  I always double check on if they will back up my case given the circumstances.

Special Tip:  Sometimes the buyer will message you asking for a partial refund due to certain issues.  If you feel that the buyer is trying to get money back I do a couple of things.  If the buyer says there is an issue with the item then request that they send you pictures of the item through eBay’s messaging system.  This will usually scare enough of them away.  In most cases they are honest buyers and will show you issues that they can live with.  If that is the case then I will gladly send them a percentage off of the total cost.  A partial refund is almost always better than getting the item returned and trying to resell it.  Other times if I feel like the buyer is trying to get the item for free, otherwise know of manipulating the system to hold your feedback ransom while getting what they want.  I will only off the buyer to send back the item for a full refund.  I would rather eat the return cost then allow the buyer to keep the item for free.

What are some ways that you deal with buyers and their returns?

-Chris
Liquidation@gmail.com

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