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Scams on eBay Part 1 – Introduction

If you’ve ever sold on eBay for any period of time you have probably come across some interesting cases.  There are many signs that give away scams. These can appear in many forms such as messages, miss typed addresses, delayed payments and cancelled auctions to name a few.  I wanted to add a series to my blog to bring some insight on how scammers are trying to exploit sellers.  I want to give you some tips on what to look for and how to react.

Most recently one example I encountered was someone with zero feedback purchased something and immediately sent me a message after purchase.  All of my Buy It Now auctions require immediate payment.  And don’t get me wrong ,all new eBay buyers with zero feedback have to start out somewhere so I’m not knocking the zero feedback.  Some indicators from his purchase raised flags immediately and zero feedback was one of them.

Zero Feedback with account opened in last few days: Everyone has to start from zero, but sometimes certain indicators will show to be a scam.  I personally lookout for weird usernames with zero feedback that were just opened.  If the username also has the issues below the BE ALERT!

Weird Addresses: The way this person’s address was written usually has the word freight forwarder written all over it.  This means the buyer pays a US based company a small fee for the item to be “forwarded” to their out of the country address.  I ship the item to a US address and if there were to be a return I can only provide a return label from that US address.  Usually in this case the buyer would have to eat the return costs.  In this case, if the buyer complains about the item and admits they are not based at the address that you shipped to then you are covered by eBay.  Call eBay immediately and they will cover you.  Stay on the lookout for US addresses with letters after the street name such as (i.e. EC-12113).
Usually this means your item is leaving the country.

Weird Messages: If the buyer sends messages after purchase saying they need the item immediately due to (insert excuse here) a multitude of reasons it could raise flags especially combined with the above issues.  Sometimes these requests are legit but always be on your toes if something doesn’t seem right.

Payment Methods: Most sellers will use PayPal and pay immediately.  Once they pay it immediately deposits into your PayPal account.  Sometimes though the payment is in a held status.  From my experience when someone pays with their debit card or using their bank checking account as their payment method it takes awhile for the payment to clear.  Now not everyone who pays with their bank account is trying to scam you, but the messages that they send you could lead to one.  In this instance in the picture below, the payment was still pending and the buyer sent me a message saying to ship the product right away for his son’s birthday.  I responded and told the buyer I was waiting for payment to clear prior to shipping.  Now if I shipped the item immediately the buyer could suspend payment and I would be out of money and out of the unit should I have shipped early
(photo: payment pending)

These a some of the signs I look for when answering questions or evaluating buyers after their purchase.  Please follow along so you can see some of the potential scams I may encounter and how I vet them out.

Chris
-LiquidationOH@gmail.com

How Do I Take Returns on eBay??

How do I take returns from buyers on eBay?

When and How to do returns on eBay

As a seller on eBay you will eventually have to deal with returns.  I wanted to give you tips and tricks on how I handle them.  As a good seller its always best to offer returns.

How do I offer returns on eBay?

  • Buyer needs to request return on the listing
  • Once they request a return you will get an alert and/or email asking if you will accept.
  • The seller must go in and click one of many options, and some of them are as follows,
    • Offer return – once you click this you can send a prepaid label
    • Offer partial fee – seller gets to keep the item and will be reimbursed partially
    • Offer full refund – seller gets to keep the item
    • Reject
    • Message the buyer – I usually send a message any time there is a return to let the seller know that I am working with them to resolve the issue.  I feel a personal touch goes the extra mile in avoiding negative feedback.
  • Buyer remorse – this is where the buyer just didn’t want the item.  It is up to the buyer to pay for return postage.  If everything is explained about the item in the description that also falls under buyer remorse.  I have lot of buyers that never read the description and didn’t realize that there is something wrong with it.  In that case they pay for returns.  If you have any issues with the buyer not wanting to pay for postage then I would reach out to eBay support and verify that you are in the clear.
  • Damaged – If the item is damaged then I always offer returns and I will pay for the postage.  If its a very CHEAP item then I will tell the buyer he/she can keep it.  If its a more expensive item then I will pay for postage to return.  Usually in 90% of these returns you will be able to resell the item and recoup your shipping fee loss.  Also sometimes the item isn’t damaged and most of the time either you can coach the buyer on how to use the item and resell it when it gets back.
  • Buyer requests return but…. – Alot of times the buyer will request returns due to a multitude of reasons, but sometimes they disappear off the face of the earth.  If you’ve sent them a label through eBay and they haven’t used it, then you won’t be charged.  You shouldn’t be charged for the label unless the label is scanned on the return.
  • Negative Feedback – It is always in your best interest to message with the buyer at all costs.  I always make sure to offer the best customer service.  If I have any questions on if I will be covered by eBay I usually call them and explain the situation.  I always double check on if they will back up my case given the circumstances.

Special Tip:  Sometimes the buyer will message you asking for a partial refund due to certain issues.  If you feel that the buyer is trying to get money back I do a couple of things.  If the buyer says there is an issue with the item then request that they send you pictures of the item through eBay’s messaging system.  This will usually scare enough of them away.  In most cases they are honest buyers and will show you issues that they can live with.  If that is the case then I will gladly send them a percentage off of the total cost.  A partial refund is almost always better than getting the item returned and trying to resell it.  Other times if I feel like the buyer is trying to get the item for free, otherwise know of manipulating the system to hold your feedback ransom while getting what they want.  I will only off the buyer to send back the item for a full refund.  I would rather eat the return cost then allow the buyer to keep the item for free.

What are some ways that you deal with buyers and their returns?

-Chris
Liquidation@gmail.com

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